Desription
QUALIFICATIONS
- College, university, or equivalent diploma in social work, community services, or a related field; or a combination of education and experience working in a similar role.
- Proven experience in program planning, service coordination, and frontline staff supervision.
- Strong leadership, problem-solving, and decision-making skills to manage staff and oversee service delivery effectively.
- Demonstrated ability to build and maintain partnerships with government agencies, community organizations, and funders.
- Experience in grant management and funding compliance, ensuring programs meet reporting requirements.
- Knowledge of trauma-informed, harm reduction, and culturally responsive approaches to service delivery.
- Experience in case management practices and supporting staff in documentation and reporting.
- Ability to identify training and capacity-building needs for program staff.
- Proficient in Google Workspace, Microsoft Office (Word, Excel, PowerPoint), and case management systems, with a willingness to learn new technologies.
- Strong financial literacy to monitor program budgets and spending.
- Experience managing program inventories, ensuring supplies and resources are available to support service delivery.
- Excellent communication and interpersonal skills to collaborate with teams, engage with community members, and maintain external partnerships.
- Fluency in English and French is required; knowledge of an Indigenous language is a strong asset.
- Cultural competency regarding Indigenous values, traditions, and belief systems is a strong asset.
RESPONSIBILITIES
- Supervise and support frontline staff delivering community-facing services, such as the Kaie:ri:nikawera:ke Day Centre and Kahwáhse Street Patrol programs.
- Ensure employees are trained and supported in trauma-informed, harm reduction, and culturally safe service practices.
- Lead crisis response and de-escalation strategies, ensuring safety protocols are followed for staff, volunteers, and community members.
- Organize and lead regular team meetings to review work plans, address challenges, and strengthen staff cohesion.
- Manage staff scheduling, workload distribution, and day-to-day operational needs for community engagement services.
- Provide mentorship, performance management, and professional development support to frontline employees.
- Implement program models and directives established by the Director of Programs and Services, ensuring delivery aligns with community needs and funder requirements.
- Monitor service delivery and ensure quality standards are consistently maintained across programs.
- Collect and maintain service statistics and other data, preparing regular reports for the Director of Programs and Services.
- Collaborate with the Director of Programs and Services to identify community needs and recommend adjustments to existing services.
- Support the development of funding proposals by providing frontline insights, data, and operational perspectives.
- Maintain strong communication with community members accessing services, fostering trust, safety, and belonging.
- Coordinate with other managers and departments to ensure smooth service referrals and collaboration.
- Ensure service delivery personnel have the tools, supplies, and resources needed to carry out their work effectively.
- Onboard, schedule, and supervise volunteers supporting community engagement programs, ensuring they are trained and integrated into service delivery in a safe and culturally respectful way.
- Recognize and support contributions of volunteers, creating a positive and inclusive volunteer experience.
- Represent the Centre in service-related working groups or community meetings as delegated by the Director of Programs and Services.
- Participate in professional development opportunities, including train-the-trainer style programs, to strengthen leadership capacity and ensure new knowledge and best practices are shared with intervention staff, engagement teams, and volunteers.
- Carry out additional tasks as required to ensure effective management of community engagement services, including responsibilities that may arise in areas such as compliance, safety, and community support.
WORKING ENVIRONMENT/ HOURS
The work schedule is full-time (37.5 hours per week), Monday through Friday, but may vary periodically based on organizational needs. Attendance at events, meetings, training, and workshops may be mandatory.
Benefits
- Annual vacations;
- Group insurance (Health coverage, disability and life assurance);
- Pension plan contribution;
- 18 wellness days, 6 cultural days (indigenous only) and 10 days during our annual winter closure;
- In house prepared lunch.
Please send your resume to HR@nfcm.org. - Only those applicants selected for an interview will be contacted.
Preference will be given to Indigenous candidates.