Health Navigator

QUALIFICATIONS

• Bachelor’s degree or 2-3 years of experience working in a similar role;
• Bilingual (English and French); an Indigenous language is a strong asset;
• Knowledge of Indigenous peoples, including histories, cultural differences, and contemporary realities;
• Strong knowledge of the local network of organizations serving the Indigenous community;
• Experience in securing funding, writing proposals, and managing budgets;
• Ability to work with minimal supervision and strong time management skills;
• Excellent interpersonal and communication skills;
• Diplomacy, tact, and judgment;
• Problem-solving and conflict resolution skills;
• First Aid / CPR / ASIST certification an asset.

RESPONSIBILITIES:

• Provide individualized support to Indigenous participants in navigating the NIHB program, including eligibility, coverage, claims, appeals, and renewals;
• Serve as a liaison between the Indigenous community and external organizations and governmental agencies to advocate for the community’s needs;
• Provide effective leadership to the development, planning, and execution of project mandate in a team-based environment;
• Coordinate team debriefing sessions and participate in meetings as required;
• Assist participants with completing forms, submitting documentation, and communicating with NIHB, healthcare providers, pharmacies, and insurers;
• Facilitate community meetings, workshops, and consultations to gather input, feedback, and ideas from community members regarding their health and wellness;
• Support the development of future partnerships by promoting understanding of the NIHB program and advocating for providers to become more accessible to Indigenous clients
• Assessing the needs of the participants, listening to their concerns, and providing information or referrals to the appropriate resources available to them;
• Maintaining client files, including preparation of intake forms, documentation, input into databases;
• Supporting our Indigenous participants with one-on-one interventions;
• Providing a teamwork approach to promote coordinated interventions within our organization;
• Acting as a liaison with other Indigenous and non-Indigenous organizations and agencies to facilitate case management to ensure the participant’s needs are being met;
• Submitting periodic activity reports to their Manager of the different activities, initiatives, and outcomes that are maintained for evaluation and reporting purposes;
• Coordinate team debriefing sessions;
• Act as a mentor providing help, guidance, encouragement, and feedback to their colleagues to help them grow and succeed in their professional development;
• Provide guidance to other intervention workers, interns, and volunteers.

WORKING ENVIRONMENT/ HOURS

The work schedule is full-time (37.5 hours per week), Monday through Friday, but may vary periodically based on organizational needs. Attendance at events, meetings, training, and workshops may be mandatory.

Salary and benefits

32.89$ per hour (Group 4), as per the Collective Labour Agreement.

• Group insurance (Health coverage, disability and life assurance);
• Pension plan contribution;
• 18 wellness days, 6 cultural days (indigenous only) and 10 days during our annual winter closure;
• In house prepared lunch.